A fundamental part of our strategy is building relationships of transparency, respect and mutual benefit
to individuals or groups that may be impacted by our activities
or that may impact the future of
the Organization. Celsia's mission is to create shared value with their stakeholders through the permanent building
of long-term relationships and commitment to their development.
How do we identify and prioritize our Stakeholders?
The generation of shared value and the construction of long-term relations of mutual benefit is the basis of the
process of identifying and selecting the stakeholders
the company works with. In collaboration with its
teams, the Steering Committee reviews the business's own actions, risk exposure and the generation of
opportunities, the actions of third parties that have an impact on the organization and the internal and
external expectations, to establish its stakeholders. With this information we
annually up- date
the philosophy of action and the generation of value for each group.
In 2018, and as a next stage in the evolution of our stakeholder engagement practices, we carried out an exercise to
classify, prioritize and standardize our stakeholders throughout the Organization. This aims to more precisely and
relevantly focus on their characteristics, information that we give to them and receive from them, and the media
that we have made available to them.
For the prioritization process, we used the Stakeholder Theory of Ronald K. Mitchell, Bradley R. Agle and Donna J.
Wood1 as a framework, which proposes a holistic view of relations, analyzing the stakeholders according to their
power, legitimacy and urgency, as well as their attribute of attention (latent, expectant and definitive).
The result of this exercise resulted in the identification of the following stakeholders:
To know our procedure stakeholder engagements click
Which are our Stakeholder Engagement mechanisms?
At Celsia, we continuously promote the direct and transparent relations events with our stakeholders through the
implementation of several two-way mechanisms that guarantee the capacity to release management results and to
disclose its requirements, proposals or concerns. Some examples of these are: our transparency hotline, our
community service centers, chats and social networks, website, email, newsletters, radio shows and field visits.
For each stakeholder, we have a specific relations strategy in place which materializes through daily interactions;
for that reason, our Company teams, the stakeholders’ direct representatives, who through their work at our local
operations, seek to consolidate and beneficial and trust relationships.
Additionally, our sustainability team periodically promotes additional dialog events and confers with stakeholders
and relations leaders on behalf of the Company. The results obtained are subsequently consolidated through a
corporate matrix that includes the most relevant topics for each one of them plus their corresponding communication
media and frequencies.
How do we manage our Stakeholder Engagement risks?
At Celsia, we have a risk manual in place, in order to identify and address our strategic risks, which include
engagement risks with our stakeholders, such as social, political, regulatory and reputational risks.
To know our stakeholder relationship matrix click here