This is a fundamental input for our roadmap, which reflects the most important work focuses on environmental, social and governance (ESG) matters. They allow us to adapt to changes in the environment and the expectations of our stakeholders. Our materiality analysis carried out in 2022 is still in force, and this is how we carried out the process of identifying and prioritizing the key issues for the permanence of our business over time.
Key aspects of the analysis
- Double materiality: we identify the impacts we generate on the environment and society, as well as the financial impact of these issues on the company.
- Strategic focus on risk management: in developing this exercise, we applied our Corporate Risk Management Methodology, aligned with international best practices such as the COSO ERMstandard. This framework outlines components that support a clear understanding of the business, its objectives, the context, and market trends, enabling effective alignment between material topics and the company’s strategic risks.
- A joint effort with our stakeholders: our analysis incorporated the expectations of stakeholders and the influence these issues have on their strategic decision
Process:
Identifying and Prioritizing Material Topics and Key Issues
Through this process, which consists of four steps, we define our material topics:
Context analysis: We benchmark mega-trends and global, sectoral and national contexts of sustainability to understand the operational scenario in which Celsia finds itself, identify main trends, risks, impacts and opportunities, and build a preliminary list of potentially material topics. We delved into the topics on which the standards, norms and frameworks are focusing, understood the landscapes of ESG risks of the countries in which we operate and, finally, analyzed the material topics of peer companies, to gain a 360 view of the panorama in the short, medium and long-term.
Sesions with internal leaders: We conducted interviews with internal leaders of the organization to identify the latent ESG impacts, risks and opportunities in Celsia, from their point of view. We asked them about their expectations regarding sustainability by 2030 and presented the list of potential material topics that we obtained as a result of the context analysis phase to carry out a first prioritization of topics and subtopics with them.
Involvement with stakeholder: We met and listened to different stakeholder to learn and understand the ESG issues in which they saw an impact by Celsia, both positive and negative, and what opportunities and risks they identified for the permanence of the business in the long-term, from their knowledge and relationship.
Prioritization and validation:We systematized and weighted the results with the inputs collected during the first three phases and built the materiality matrix taking into account the company’s impacts on the economy, the environment and people, the risks and opportunities for Celsia, and the influence of each topic on stakeholders.
This comprehensive process allows us to keep sustainability at the core of our corporate strategy and to address the most relevant issues with clarity and long-term focus for all stakeholders.
Our material topics:
A Greener Planet
- We Face Climate Change: Based on mitigation, we promote the use and consumption of clean energy, contributing to the decarbonization of energy and the economy. Based on adaptation, we prepare and respond to climatic variations that may affect services, due to events related to climate, the availability of water resources or natural disasters.
- We celebrate and take care of our biodiversity and its ecosystemic services: We focus on preserving, securing information and caring for the fauna and flora in the biological corridors in which we are present. We know that no-net loss of biodiversity is the basis of any action, which is why we put ourselves before the risks of it from the early stages of the projects and throughout their life cycle. We have declared that we will make the effort to be a company with a net positive impact on biodiversity by 2030.
We are Partners of Development
- We live in a vibrant, equitable, diverse and inclusive culture: We seek to promote and guarantee the diversity of and equal opportunities for our teams, developing capabilities in a changing context, respecting human rights at all times and providing the best experience to employees. We are also partners of development through good engagement with our communities, avoiding negative, real or potential impacts on Human Rights that may be caused in any of the stages of our value chain. In addition, being partners of development also means creating social value through investments, generating local employment and developing works for taxes.
- We choose to take care of ourselves prioritizing the health and safety of our teams and contractors: Security is a vital and non-negotiable value. Our main objective is for our employees and contractors to return home healthy every day and for our products and services to maintain the highest quality standards to take care of the communities in which we are present.
3. We Act with a Vision of the Future
- Diversification and expansion of our businesses: We are an actor in the country’s energy revolution. This is why we offer a diversified generation matrix, with innovative and efficient services to guarantee the necessary resources for our operation.
- Innovation and technology: Through technology and digitization, we diversify our services, improve our performance, simplify procedures and processes, and quickly respond in terms of service and operations. Since we know technology carries greater risks related to information, cybersecurity is a vital component of our management.
We develop our value chain
Supplier management is one of Celsia’s pillars. We seek sustainable growth in the long-term that guarantees the sustainability of our supply chain, with the timely management of any risks that may arise, through the continuous improvement of administrative, ethical and behavioral, commercial, technical, environmental, productive and financial skills, which ensure the promotion and respect of human rights.
We Enrich Customers' Lives
We want to turn our customers into fans of Celsia. Therefore, our vision is focused on delivering a quick, easy, effective and memorable experience during their relationship with our company, through an offer of innovative solutions and quality, uninterrupted services, all integrated into the national electrical system and with full availability.
We adapt to our social and political environment
This integrates the physical security of the operation and the proactive analysis of the political environment with respect to changes or updates in the regulatory or legal sphere of the country’s electricity sector.
We seek conscious growth
We generate value for all our stakeholders by developing profitable and eco-efficient activities that respond to the needs of the market and our customers.
Focuses on generating value for all our stakeholders through the development of profitable and eco-efficient activities that respond to the needs of the market and our customers.
El top 5 de temas priorizados por nuestros grupos interés de acuerdo con la influencia, impacto y riesgos son:
| Influenza | Impacto | Riesgos |
|---|---|---|
| Salud y seguridad de la gente | Salud y seguridad de la gente | Salud y seguridad de la gente |
| Nuestra gente | Nuestra gente | Entorno social y político |
| Respuesta al cambio climático | Protección de la biodiversidad y servicios ecosistémicos | Acceso, disponibilidad y confiabilidad del servicio |
| Experiencia del cliente | Acceso, disponibilidad y confiabilidad del servicio | Respuesta al cambio climático |
| Eficiencia energética | Innovación y tecnología | Innovación y tecnología |
Los asuntos claves que destacaron todos los Grupos de Interés son: Biodiversidad, Socios del desarrollo y Cambio climático.
Conectamos, colaboramos y creamos impacto
Nuestra relación con los grupos de interés se desarrolla en un marco ético, respetuoso y equilibrado, constituido por nuestros valores, prácticas y compromisos corporativos, los cuales nos ayudan a construir y mantener la confianza para contribuir al desarrollo sostenible.
En Celsia mantenemos un relacionamiento permanente con nuestros grupos de interés. Contamos con una estrategia particular para cada grupo atendiendo así las solicitudes, recomendaciones y sugerencias con respuestas claras, transparentes, fluidas y sobre todo que cumplan con sus expectativas. Forman parte de esta estrategia las interacciones del día a día con los responsables directos, nuestro equipo de sostenibilidad promueve periódicamente espacios adicionales de diálogo y consulta, además de los diferentes canales a través de los cuales pueden gestionar sus preocupaciones
Contamos con un manual para identificar y tratar los riesgos de relacionamiento con nuestros grupos de interés, tales como el riesgo social, político, regulatorio y de reputación y con el objetivo de fortalecer la gestión del relacionamiento a partir de la identificación de las particularidades (características, necesidades, intereses, expectativas y preferencias) de los actores con los cuales interactuamos, revisamos periódicamente nuestros grupos de interés con los criterios de dependencia, responsabilidad, tensión, influencia y perspectiva basándonos en el estándar AA1000(SES).
Durante el 2022 realizamos un ejercicio de caracterización, priorización y homologación de nuestros Grupos de Interés que sigue vigente.
Para quiénes creamos impacto:
