With the materiality analysis, we have identified, prioritized, validated and managed the most relevant issues for the organization.
Through our materiality analysis, we:
- identified the most important management issues for the organization.
- established where these issues have the greatest impact.
- communicated the organization’s management in a strategic, focused, credible and above all, understandable way for all our stakeholders.
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Through our materiality analysis:
We identify management issues that matter most to the organization.
We establish where they are presented the greatest impacts of these issues.
We communicate the organization’s management in a strategic, focused, credible and, above all, understandable way for all stakeholders.
At Celsia, we constantly analyze the needs, expectations, risks and opportunities related to the stakeholders that may be impacted by our activities. Our mission is to create shared value by respectfully building trust and mutual benefit in the long term, which allows us to mitigate possible impacts and ensure fluid and open communication.
Our doors are always open, with the aim of having a direct and transparent relationship with our stakeholders, and thus achieve effective communication where they know everything about our management and we understand their requirements, proposals and concerns. We do so through our transparency line, our community service offices, chats and social networks, website, email, newsletters, radio programs and field visits.
For each stakeholder, we have a specific relations strategy in place which materializes through daily interactions. The teams with which they are in constant contact are responsible for these strategies, and our sustainability team periodically promotes additional spaces for dialog and consultation. We also have a risk manual in place, in order to identify and address stakeholder relations risks, such as social, political, regulatory and reputational risks.
In order to get to know our stakeholders better and strengthen our relationship, in 2018 we set out to do an exercise where we identified their characteristics, the communication channels of their preference, and focused both the information we send them and the information we receive from them, in order to achieve a more personalized and timely interaction. This also allowed us to prioritize and standardize them at the corporate level and among our operations in Colombia and Central America.
This exercise resulted in the identification of the following stakeholders: